Shipping policy
We're committed to delivering your order quickly, safely, and with care. Here's how our shipping process works:
📦 Order Processing
- Orders are typically processed within 2–3 business days once payment is confirmed.
- For pre-orders, additional time is required—items are first shipped to us, then processed within 3–5 business days before dispatch.
- Note: We do not process or ship orders during holidays or similar closures.
🌍 Shipping Timeframes
- Domestic Shipping (South Africa): Delivered within 3–7 business days.
- International Shipping: Delivered within 7–21 business days, depending on location and customs clearance.
💰 Shipping Costs
- All shipping fees are calculated at checkout based on your location and selected delivery method.
⚠️ Delivery Delays
- We are not responsible for delays caused by courier services, customs inspections, weather conditions, or any external factors beyond our control.
- If your order appears delayed or lost, please contact us at aymeric1st@gmail.com within 7 days of your expected delivery date for assistance.
🛃 Customs & Duties
- International customers are responsible for any applicable customs fees, import taxes, or duties assessed by local authorities.